At Flax & Fleece we are committed to protecting the privacy of all customers visiting our website and any information they provide. The information collected from you is used to maximise the services provided to you, we respect the confidentiality of this information and adhere to the Australian Privacy Principles.

Data Collection

Collecting customer information such as your name, address, phone number, email address and credit card details is an integral part of providing many of the services at Flax & Fleece. This information may be collected when you purchase items, join our mailing list, request returns or exchanges or any general enquires.

This data is used to manage and complete your orders and to keep you informed about new releases and events through the form of a newsletter. Flax and Fleece does not sell, rent or disclose your personal details unless required to by law.

We may share some of the personal information we collect with our service providers, and contractors who help us provide particular services. We will not knowingly share personal information with any other third parties, other than our service providers. If you wish to view, change or remove the information you have provided to us at any time, please contact julia@flaxandfleece.com.au.

Cookies

Our website uses cookies, which are small data files that are stored on your computer when you visit a website. Cookies enable you to shop on our website and may be used in a variety of ways to enhance or personalise your online browsing and shopping experience. Cookies may eliminate the need to repeatedly enter the same information, enabling us to improve the content, reliability and functionality of our website and to track usage patterns. Cookies do not access information stored on your computer or any personal information (e.g. name, address, email address or telephone number). You may experience a loss of functionality as a result of configuring your web browser not to accept cookies.    

Customer Rights

While information is sought from you for the sole purpose of improving our services, you have the right to either refuse to provide details about yourself or remain anonymous. Although some of our services can only be provided if we have certain information. You have the right to request a copy of the information we have on file. You also have the right to request for any data to be removed/deleted. If you are not happy with anything in this statement, please contact julia@flaxandfleece.com.au. 

Communication

By signing up to our newsletter, you are consenting to receive news & promotional material from Flax and Fleece. You can unsubscribe from the mailing list or update your preferences at any time if you wish to do so. If any changes to these policies occur, we will notify our customers by updating this section of the website.